Send on WhatsApp, answer as a team.
Send receipts, reminders and one-time codes from templates Meta has approved, from $0.02 a message. When customers write back, your team replies from one shared inbox.
Hi Blama, your repayment of LRD 4,500 is due tomorrow. Tap PAY to settle from Mobile Money.
PAY
Thanks, Blama. We sent a payment request to your Mobile Money. Approve it to settle.
Campaign to 2,340 contacts, $46.80 · Their reply and yours, $0.008 each
What you can send on WhatsApp
To message a customer first, you use a template Meta has approved. Meta puts each template in a category, and the category sets the price. Length doesn't.
- One-time codes
- Login checks and verification codes, sent from an authentication template.
- Order and delivery updates
- Receipts and delivery notifications, sent from a utility template.
- Reminders
- Appointment and repayment reminders that customers can answer in the same chat.
- Promotions
- Offers and announcements, sent from a marketing template.
When a customer writes back, reply in your own words
A customer's message opens a 24-hour customer service window. Inside it you can reply in your own words, and each new message from them restarts the 24 hours.
1
You send a template
Billed at its category rate: $0.02 for a utility reminder like the one above.
2
The customer replies
Each message they send is $0.008, and the 24-hour window opens.
3
You answer inside the window
Each free-form reply is $0.008. Once 24 hours pass, you restart the conversation with an approved template.
We set the account up with you
We register your business account, help you apply for Meta business verification and submit your first templates with you before you send.
Setup
- Business account registration
- Help applying for Meta business verification
- Template submission for Meta approval
Track it
- Delivery and read status per message
- Monthly spend by category
Can I keep my current number?
Yes, as long as it isn't in use on the WhatsApp Business app. We connect it to Ponitor during setup. Its chat history does not transfer.
Send from your own system
Send an approved template, such as a reminder, a receipt or a one-time code, when something happens in your app. Customer replies reach your system by webhook.
Read the WhatsApp API Docs (opens in a new tab)curl -X POST https://api.ponitor.com/messaging/v1/messages \
-H "apiKey: YOUR_API_KEY" \
-H "Content-Type: application/json" \
-d '{
"sender": "PONITOR",
"channel": "WHATSAPP",
"recipient": "+231880900900",
"externalId": "WA-REMIND-0412",
"templateId": "6f1c2a3e-8b4d-4e5f-9a1b-2c3d4e5f6a7b",
"templateParameters": [
"Blama",
"LRD 4,500",
"18 June"
]
}'WhatsApp templates start at $0.02 a message, and replies are $0.008.
See WhatsApp PricingTalk to us about getting started.
Create your account, or chat with us on WhatsApp first. We take you through compliance, register your WhatsApp Business account and submit your first templates for Meta approval.