A USSD code like *123# that works on any phone.
Customers dial your code on Orange or MTN, pick from a menu and get an answer. No internet or app needed, and a session costs $0.035 however many screens it has.
- Duration
- 7s
- Turns
- 2
- Webhook Response
- 173 ms
- Cost
- $0.035 Charged
- 1 Dialed *123#At 0:00 · answered in 182 msKpelle MFI1. Check balance2. Repay loan3. Mini statement4. Request loan0. Exit
- 2 Picked 2 · Repay loanAt 0:06 · answered in 164 msDone. LRD 4,500 will be taken from your Mobile Money. An SMS will confirm it.
All 2 turns, one session: $0.035
How a session works
Customers dial your code and move through the menu straight away. Ten menu steps cost the same as one, so you can build the menu your customers need, not the shortest one.
1
The customer dials your code
On Orange or MTN, from any phone. No smartphone, no data, no download.
2
Your server answers each step
Ponitor passes every reply to your system by webhook and shows the customer the screen you send back.
3
One session, one charge
Dial to disconnect is one billable session, whether the customer checks a balance or walks a five-screen registration.
What businesses run on USSD
Anything a customer can do by picking numbered options works on USSD. Ponitor logs every session, so you can see where customers drop off.
Included
- Both networks on one code
- Session logs and drop-off points
- REST API and webhooks
- Unlimited staff accounts
- Balance checks
- Customers dial, pick an option and see their balance.
- Surveys and field data capture
- Collect answers from anyone with a phone, with no data or app needed.
- Customer registration
- Walk a customer through a sign-up flow, one screen at a time.
- Self-service menus
- Let customers help themselves from a numbered menu, like the one above.
How you get a USSD code
Four steps, and we handle the regulator's paperwork for you.
- Step 1
You request it
Pick the code and say what it is for.
- Step 2
We review it
Once we approve it, we submit it to the Liberia Telecommunications Authority (LTA) for authorization.
- Step 3
The LTA authorizes it
The LTA reviews the code and issues its authorization.
- Step 4
It goes live
We set it up on Orange and MTN, and your customers can use it.
USSD costs $0.035 a session with taxes included, however long the menu.
See USSD PricingTalk to us about getting started.
Create your account, or chat with us on WhatsApp first. We take you through compliance, handle the LTA authorization for your USSD code and help you run your first session.